Guardrails you can trust with your customers.
An AI that talks to your customers has to be accurate, private and reliable. Here's exactly how FrontDeskReply handles each.
Accuracy guardrails
- Answers only from your approved knowledge base
- Rules for dates, prices and bookings
- Never confirms bookings it can't see
- Takes a message when unsure
Privacy
- Encrypted in transit (TLS)
- Data used only to run your front desk
- Never sold or shared
- Export or deletion on request
Reliability
- Voicemail fallback with owner alerts
- Signed, verified phone webhooks
- Database health monitoring
- Robocall detection and blocking
Your data
Conversation transcripts and contact details are stored in a managed Postgres database and transmitted over encrypted connections. Access to your dashboard requires a signed-in account tied to your business. We use your data only to operate your front desk: answering customers, sending you notifications and improving your knowledge base. We do not sell it or use it to advertise.
AI providers
Conversations are processed by leading AI and voice providers to generate responses and speech. We share only what's needed to answer the customer in front of Vela.
Questions
Security questions or a data request? Email [email protected].
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