An AI receptionist that answers every call.
Vela picks up your business line 24/7 in a warm, natural voice. She answers questions from your knowledge base, captures the caller's details, and emails you the full transcript before you'd have even seen the missed call.
phone calls answered by Vela
website chats, 72 left their email
of chats came after hours or on weekends
in private-party bookings traced to Vela
Pawty Yoga, Houston, April 9 to October 1, 2026. Pawty Yoga is owned by FrontDeskReply's founder.
A real conversation, not a phone tree.
No "press 1." Callers talk the way they normally would, and Vela keeps up.
- Greets callers with your business name and asks who she's speaking with
- Answers prices, hours, policies and availability from your approved knowledge base
- Asks how they heard about you, so you know which marketing works
- Reads phone numbers back to confirm them
- Expressive, upbeat voice you can customize, with sub-second response times
The moment a call ends
You get an email with the caller's number, how long they talked, what they asked first, and the complete transcript. Reply or call back straight from your phone.
Spam filtered. Outages covered.
- Robocall and sales-script detection, with repeat numbers blocked automatically (57 blocked at Pawty Yoga)
- Keep your existing number with call forwarding, or get a new local number
- If the voice service ever can't answer, callers get voicemail and you get an alert
- Wants a real person? Vela takes a detailed message for a callback, never a dead end
57
spam numbers blocked
24/7
nights, weekends, holidays
290
unique callers answered
0
calls lost to dead air
AI receptionist vs. the alternatives
| FrontDeskReply | Voicemail | Answering service | Hiring a receptionist | |
|---|---|---|---|---|
| Answers 24/7 | Yes | No | Usually | No |
| Knows your prices and policies | Yes | No | Limited script | Yes |
| Full transcript emailed | Yes | No | Short message | No |
| Answers website chat too | Yes | No | No | Sometimes |
| Blocks robocalls | Yes | No | No | No |
| Typical monthly cost | $299 | $0 | Per minute, often hundreds | Thousands |
Answering service and staffing costs vary widely by provider and market.
AI receptionist FAQ
How much does it cost?
Two plans, month to month. Chat is $149 a month for Vela on your website. Chat + Phone is $299 a month and adds phone answering with 300 minutes included, then 15 cents a minute. Setup is included. No long-term contract.
How does the phone answering work?
Vela answers your business line in a warm, natural voice with your business name. She answers questions from your knowledge base, asks how the caller heard about you, takes their name and number, and emails you the full transcript the moment the call ends. You can keep your current number by forwarding it, or get a new local number.
What happens if a caller wants to talk to a real person?
Vela takes a detailed message with their name, number and reason, and tells them the owner will call back. You get the message by email right away.
What about spam and robocalls?
Vela recognizes common robocall and sales scripts, skips the notification, and blocks repeat calls from that number so they never reach you again. At our flagship customer she has blocked 57 spam numbers so far.
Will Vela make things up?
Vela answers only from the knowledge base we build with you. When she doesn't know something, she says so and takes a message instead of guessing. Prices, dates and policies come straight from what you approve.
What if Vela or the phone service has an outage?
Calls automatically fall back to voicemail and you get an alert email, so a caller never hears dead air.
Can I customize Vela's name, voice and greeting?
Yes. You choose the greeting, the tone and the voice, and you can give your assistant a different name if you like.
Let Vela answer your next call.
See Vela answer questions about your own business in a 20-minute demo. Setup is done for you.