Everything you want to know about Vela.

FrontDeskReply gives your business an AI front desk named Vela. She answers your website chat and your phone 24/7 using your own business information, captures every lead's name and contact info, and emails you the full conversation after every chat and call.

Small businesses that get the same questions over and over and book events, classes or appointments: fitness and yoga studios, party and event venues, kids' activity centers, pet businesses, and home service companies. If your phone rings while you're busy and your website gets questions at night, it's a fit.

Setup is done for you. We start with a 30-minute call, then we write Vela's knowledge base from your website, pricing and policies, install the chat bubble on your site with one line of code, and connect your phone line. You review everything before it goes live. Most businesses are live within a few days.

No. We handle the setup. If you can forward a phone number and paste one line of code (or let us do it), you're set.

Two plans, month to month. Chat is $149 a month for Vela on your website. Chat + Phone is $299 a month and adds phone answering with 300 minutes included, then 15 cents a minute. Setup is included. No long-term contract.

No. Both plans are month to month and you can cancel anytime.

Yes. You're chatting with Vela right now, so this is exactly what your customers would get. Book a demo and we'll show you Vela answering questions about your own business before you commit.

Vela answers your business line in a warm, natural voice with your business name. She answers questions from your knowledge base, asks how the caller heard about you, takes their name and number, and emails you the full transcript the moment the call ends. You can keep your current number by forwarding it, or get a new local number.

Vela takes a detailed message with their name, number and reason, and tells them the owner will call back. You get the message by email right away.

Vela recognizes common robocall and sales scripts, skips the notification, and blocks repeat calls from that number so they never reach you again. At our flagship customer she has blocked 57 spam numbers so far.

Vela answers only from the knowledge base we build with you. When she doesn't know something, she says so and takes a message instead of guessing. Prices, dates and policies come straight from what you approve.

Anytime. Send us the change and we update both chat and phone, usually the same day. Prices, dates, policies, new FAQs, all of it.

Every chat and every call is emailed to you with the person's name, contact info and the full conversation. You can also see everything in your dashboard.

Vela doesn't take payments. She can send people to your booking or ticketing link, and for ticketed classes she can read live availability (built for Ticket Tailor, others on request) so she tells people exactly how many spots are left.

Any website you can add a line of code to: Wix, Squarespace, WordPress, Webflow, Shopify, or a custom site. We can install it for you.

In chat, Vela replies in the visitor's language. Phone answering is in English today.

Calls automatically fall back to voicemail and you get an alert email, so a caller never hears dead air.

Conversations are stored securely and encrypted in transit, used only to run your front desk, and never sold or shared. You can ask us to export or delete your data at any time.

Our flagship customer, Pawty Yoga in Houston, has had Vela answer 417 phone calls and 74 website chats since April 2026. 72 of those chats left an email, 59% came in after hours or on weekends, and conversations with Vela led to at least 3,700 dollars in private party bookings.

FrontDeskReply was built in Houston by DJ Cotlow, who runs Pawty Yoga, a puppy yoga business. He built Vela to answer his own phone and website, and now offers the same setup to other small businesses.

Not right now. Vela covers website chat and phone calls today. If social messaging matters to you, tell us and DJ will let you know where it stands.

Yes. You choose the greeting, the tone and the voice, and you can give your assistant a different name if you like.

Leave your name, business name and email right here in the chat, or use the form at frontdeskreply.com/contact, and DJ will reply within one business day to set up a demo.