FrontDeskReply ("we") provides an AI receptionist and website chat for businesses. This policy explains what we collect and how we use it.
Information we collect
- From website visitors and callers of our customers: the contents of chats and calls, and the contact details people choose to share (name, email, phone).
- From our customers: account details, business information and the knowledge base content you provide.
- From visitors to frontdeskreply.com: information you submit in our forms or chat, and basic technical data such as browser type.
How we use it
To operate the service: answering customers on our customers' behalf, sending conversation notifications to the business, maintaining the knowledge base, preventing spam and abuse, and improving reliability. We do not sell personal information or use it for third-party advertising.
Service providers
We use trusted providers for hosting, databases, AI processing, voice, telephony and email delivery, who process data only to provide their services to us.
Retention and your choices
We keep conversation data while the business account is active, or until the business asks us to delete it. To request access or deletion, email [email protected].
Security
Data is encrypted in transit and access is restricted to authorized accounts. No system is perfectly secure, but we work to protect your information.
Contact
FrontDeskReply, Houston, Texas. [email protected]