Turn website visitors into booked customers.
Vela answers questions on your website instantly, day or night, using your real prices, hours and policies. Every conversation captures a name and contact and lands in your inbox.
59% of chats are after hours
At our flagship customer, most website questions arrive when nobody is at the desk. Vela is.
72 of 74 chats left an email
Visitors share their name and email before chatting, so every conversation becomes a lead you can follow up with.
Replies in their language
Visitors who write in Spanish or another language get answers in that language.
Answers from your playbook, not the internet.
- Knowledge base written with you from your site, price list and policies
- Live availability for ticketed classes, so 'how many spots are left' gets a real number
- Never invents prices or promises; unsure questions become a message for you
- Plain, friendly replies that match your brand's tone
- Your changes go live the same day
One line of code
Works on Wix, Squarespace, WordPress, Shopify, Webflow or any custom site. We install it for you.
<script src="https://app.frontdeskreply.com/widget.js" data-business-id="..."></script>Website chat FAQ
Can I try it before I buy?
Yes. You're chatting with Vela right now, so this is exactly what your customers would get. Book a demo and we'll show you Vela answering questions about your own business before you commit.
Can I change what Vela says?
Anytime. Send us the change and we update both chat and phone, usually the same day. Prices, dates, policies, new FAQs, all of it.
How do I get my leads?
Every chat and every call is emailed to you with the person's name, contact info and the full conversation. You can also see everything in your dashboard.
Can Vela book appointments or take payments?
Vela doesn't take payments. She can send people to your booking or ticketing link, and for ticketed classes she can read live availability (built for Ticket Tailor, others on request) so she tells people exactly how many spots are left.
What websites does the chat work on?
Any website you can add a line of code to: Wix, Squarespace, WordPress, Webflow, Shopify, or a custom site. We can install it for you.
Does Vela speak other languages?
In chat, Vela replies in the visitor's language. Phone answering is in English today.
Try it right now: you're on a site running Vela.
Click the chat bubble and ask anything. Then imagine it answering for your business.